SHIPPING ACROSS EUROPE
SHIPPING & RETURNS
Rules of delivery
We are shipping depending on your location:​
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receive the product personally in central Riga. We will call and agree on location. This will be free of charge!
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product delivery with Venipack NextDay Delivery service in Latvia, Lithuania, Estonia, Poland and Finland. Delivery price is 4,50EUR per item.
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product delivery with Latvijas Pasts standard delivery service in all EU countries. Delivery price is 25,00 EUR per item.
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PERSONAL PICK-UP
After you have made your purchase, we will contact you and agree on the best time to pick up your rack at central Riga. However, depending on your location, we will try our best deliver it to your door. At this will be absolutely free of charge!
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DELIVERY BY VENIPACK NEXTDAY DELIVERY ACROSS BALTIC STATES, POLAND AND FINLAND
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Delivery is carried out within 2 working days from the date of order authorization or payment reception in the bank account.
The items will be delivered to your specified address or one of Venipack official pick-up points.
The delivery price is 4,50 EUR per item and you will be charged for it upon completing your order in the web-shop. There are no additional payments to be made upon receiving of your package.
A day before arrival and in the morning of delivery date a text messages (SMS) will be sent to your mobile phone.
In case you have chosen to receive a package at your specified address, in addition to SMS's a courrier will call you to arrange the delivery time.
In case you have chosen one of the pick-up points, you have to come and get your package within 7 days after SMS notification.
For receiving of your package, a valid identity document will be needed (passport, ID card or a driving license).
DELIVERY WITH LATVIJAS PASTS DELIVERY SERVICE TO ALL EU COUNTRIES
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The item will be sent within 2 business days after the card transaction authorization or receipt of money in our bank account as a standard package.
Delivery price is 25.00 EUR per item. Delivery time depends on the local postal service provider. We will inform you when the item is shipped.
Refusal of order & Refund
You can refuse from your order at any stage of it, also within 30 days after receiving the product ‒ this is provided by the regulatory norms of distance marketing rule.
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If in the presence of messenger you feel dissatisfaction with the received product, the messenger will draw up legislation and product in the original packaging together with the accompanying documents will be sent back. The shipment will be paid by online shop FoxyRacks. In order to avoid such misunderstandings, in advance we suggest to study carefully each product detailed description.
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If, despite the detailed description, within 30 days you decide to return the product, shipping expenses will have to be paid by you. We expect that in this case the product will be only tried on and brought back in condition as you received it, including the packaging and protective film. If value of the product will be reduced because of your actions, we reserve the right to withhold the reduction in the value of the amount refundable.
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We ensure that all products from the shop are sent to our clients in perfect quality. If, however, within 30 days you find any technical defects or deficiencies, in agreement with us (write an email and we will send detailed instructions) you can send the product back to the shop. We suggest (but do not oblige) you to use Venipack courier service. In this case, you have the right to request replacement of the product or return of the money (shipping is paid by shop). If the defect does not mach up to the rules of guarantee, after it's avert you will receive a new product with payment after delivery, which will be adequate to the amount of damage prevention and sending expanses.
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If you have to receive back money because of any higher mentioned reasons, it will be transferred to the payment card or bank account from which it was credited. If you want to receive the money in another account, the details has to be shown separately. If you have paid after receiving the product, refund is given at your post office or sent to your bank account.
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In the above product returning cases, a five day inspection will be made. If the product has been returned in the same condition as received, shop will transfer the money immediately.